PULSE REPORT Virtual Support Agent Strategies for Today’s Hybrid Workforce

Gatepoint Research and Espressive surveyed senior decision makers across a broad range of industries to understand how IT has responded to supporting a hybrid workforce and what challenges they are facing. COVID-19 mandates caused IT teams to support remote employees almost overnight. While most hoped this would be temporary, we will have a hybrid workforce…

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Tackle App Modernization in Days and Weeks, not Months and Years

Most developers work on existing applications: products and services that have been built, maintained, and updated over long periods of time. Over time, large organizations develop layers of manual processes designed to minimize risk and ensure compliance. As a result, software releases are often infrequent, high-ceremony events that require heroism and brute force. This bleak…

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